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Privacy Policy

Effective date: 18 September 2021

Update date: 14 November 2023

China Merchants Energy Shipping Co., Ltd. (“CMES”, \"us\", \"we\" or \"our\") is committed to respecting and protecting your Personal Information (as defined below) and to complying with all applicable data protection laws. This Privacy Policy (“Policy”) tells you about our practices with respect to the collection, use, processing, storage, transfer, protection, and/or disclosure of personal information when visiting and using our website, www.wmmhk.com including any subdomains or affiliated websites (collectively “Website”) and our other digital products developed by us and/or our IT supplier including but not limited to the H5, App, Wechat App, Broadcast Room, Digital Collection, Large-Scale Artificial Intelligence Model KnowHow and new forms emerging with the development of technology (collectively, “our Products”). We do not collect, use, share, sell Personal Information except as described herein.

This Policy applies to the use of our services providing all the related information regarding World Maritime Merchant Forum (“WMMF”, the “Forum”) through our Website and our Products (collectively the “Services”). If you do not agree to the processing of your Personal Information in the way this Policy describes, please do not provide your information when requested and stop using the Services. By using the Services you are acknowledging that you have read and understood this Policy.

We may have a personal information protection on policy or statement specific to particular local laws, products or services in which case such policy or statement shall supersede or supplement this Policy.

Definitions

1. Personal Information (“Personal Information”) refers to information that can be used to identify, either directly or indirectly, an individual to whom the information applies. As used in this Policy, Personal Information has the same meaning as “personal information”, “personal data”, “personally identifiable information”, or any similar term referenced in the applicable law.

2. Controller and/or Data User refer to CMES, and our branch and our IT suppliers who control the collection, holding, processing or use of your Personal Information for the purpose of the relevant data protection laws in force in places including but not limited to People’s Republic of China (“PRC”), Hong Kong Special Administrative Region, the European Union (the “EU”) and the United Kingdom (the “UK”).

Responsibility for your Personal Information

For the purposes of the EU General Data Protection Regulation 2016/679 (the \"GDPR\") and the UK General Data Protection Regulation by virtue of the European Union (Withdrawal) Act 2018 (the \"UK GDPR\"), the controller for the personal information you provide or that we collect in connection with our Website, Products or Services is CMES.

Collection & Use of Personal Information

In order to provide a better service to you, we may collect data, including Personal Information, about you when you use our Website, Products and when you interact with us. We also acquire information from publicly available information or automatically through cookies (please read the Cookie section below for more information) and trusted third-party sources.

We may use your Personal Information for the purposes of operating and helping to ensure the security of our business, delivering, improving and customizing our Website and other Products, sending notices, marketing and other communications, and other legitimate purposes permitted by applicable law.

We collect and use your Personal Information to the extent necessary to achieve the following purposes:

1. Creating and managing registered user accounts

You may register and create an account on our Website in order to be able to make full use of the Services available to you. To register and create an account, we need you to input your Personal Information including your name, title, company name, telephone number and email address. We may process your personal data to (1) manage your access to certain parts of our Website; (2) send you notice of the time of the Forum; (3) send you newsletters and marketing and promotional materials, subject to your marketing preferences and separate consent to receive such marketing material; (4) interact with other users when watching our live broadcast online. Supply of such Personal Information to us is generally non-obligatory. However, failure to do so may result in us being unable to proceed with your account creation or provide you with the relevant services or features on our Website or our Products (whichever applicable).

Please note that any information that is not required will not be retained by us. If you create an account with us, we may use your Personal Information to verify your identity when using our Website. We may also use your contact details to send you non-marketing email messages pertaining to your account and provide certain other account maintenance services for your use of the services we offer on our Website or Products.

2. Collecting basic technical information

When you browse the Website, we will collect the basic technical information that your browser sends to the Website such as your browser type and language, access times, the address of the site from which you came to the Website, your Internet Protocol (IP) address, or click stream data within our website (i.e. the actions taken in connection with the Website) etc. We collect such technical information during your visit to the Website through our automatic data collection tools, which may include cookies and other commonly used technologies. We collect such data for the purpose of improving the functionality of the Website and providing relevant advertisements (if any) to you. For further information on cookies, please read Cookie Policy section below.

Additionally, the purposes for which your Personal Information may be used by us include:

3. Analyzing, personalizing, improving accuracy, and enhancing user experience, communications, and interactions;

4. Our operations, e.g., incorporation into our database, analysis, research and auditing;

5. Managing communications preferences.

6. Contacting our user Services;

7. Filing online questionnaires;

8. Participating in online sweepstakes.

We need you to input and submit your Personal Information including your name, phone number, postal address to send you the prize when you win the lucky draw, otherwise, we will regard you as giving up the prize;

9. Facilitating the Forum, conferences, webinars and other events.

10. Performing real-name authentication. To use our Digital Collection related Services and functions on our Website and Products, such as participating in 2022 WMMF Lucky Draw of Digital Collection, receiving your Digital Collection won in the lucky draw (if any), viewing and displaying your Digital Collection at your User Profile page, we need you to input and submit your Personal Information including your name, PRC ID number, phone number for completing the real-name authentication in accordance with the applicable laws and regulations and regulatory requirements. For overseas and Hong Kong, Macao and Taiwan users, please contact our customer service and provide your personal identity documents (photo copy or scanned copy of any one identity document, such as government issued ID, passport, Mainland Travel Permit for Hong Kong and Macau Residents, Mainland travel permit for Taiwan residents, Taiwan compatriot permit) to complete the real-name authentication. The Personal Information mentioned in this subsection and provided by you is only for the purpose of verifying the authenticity of User information. In this regards, you agree and authorize us to provide, inquire and check your aforementioned Personal Information to relevant identity authentication authorities with the capability and qualification of authentication services (such as government departments) by ourselves or our services providers.

Just for the purposes of real-name authentication and this sub-section, we will not store your Personal Information and process your Personal Information for any purpose other than real-name authentication during and/or after the process of real-name authentication. If you refuse to perform real-name authentication, we will regard you as giving up the Digital Collection you won (if any), and you may not be able to use the Digital Collection related Services and functions on our Website and Products.

11. Unless otherwise provided laws and regulations, to provide you with a continuous and consistent user experience and ensure service quality, while using our question-and-answer conversational artificial intelligence service through our APP using the Large-Scale Artificial Intelligence Model KnowHow (\"KnowHow”), we will collect the text dialogue information you input during your interaction with KnowHow. We use this information to generate content for you and provide human-machine interaction service. Your text dialogue information will also be used to improve the response speed and quality of KnowHow. Please note that depending on the specific scenario, when using KnowHow, you may voluntarily provide us with your Personal Information and generate corresponding text. However, if you do not wish us to collect and process the aforementioned Personal Information, please be cautious about entering such information.

12. To authenticate accounts and activity, detect, investigate, and prevent malicious conduct or unsafe experiences, address security threats, protect public safety, and secure our Website and Products;

13. To comply with applicable law or respond to legal process, including from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our Terms and Conditions.

Please note that the Personal Information posted by you on public area of our Website or elsewhere on the internet may be used by anyone including us.

Legal justification for using your Personal Information

We may process your personal data in connection with any of the purposes set out above on one or more of the following legal grounds:

• Because it is necessary for us to do so to perform your instructions or as necessary to fulfill our Terms and Conditions or another contract with you;

• To comply with our legal obligations, as well as to keep records of our compliance processes;

• Because our legitimate interests, or those of a third-party recipient of your personal data, make the processing necessary, provided that those interests are not overridden by your interests or fundamental rights and freedoms; and/or

• Because you have expressly given us your consent to process your personal data in that manner.

Sharing your Personal Information

We may share your Personal Information with third parties for the purposes of hosting the Forum, delivering, analyzing, improving, securing and customizing the Website and our Products, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.

Specifically, we may share your Personal Information that we collect or that you provide to us for the various purposes set out above:

1. To service providers who assist us in hosting our web services or other information technology systems or process your information on our behalf, under conditions of confidentiality and security required by the applicable law;

2. To related companies for internal administrative purposes;

3. To regulators, judicial authorities, law enforcement agencies, and other third parties for safety, security, or compliance with the applicable law. There are circumstances in which we are legally required to disclose information, such as to law enforcement agencies, public authorities or other organizations, or if we have a good faith belief that such use is reasonable necessary to:

• Comply with a legal obligation, process or request;

• Enforce our Terms and Conditions and other agreements, including investigation of any potential violation thereof;

• Detect, prevent or otherwise address security, fraud or technical issues; or

• Protect the rights, property or safety of us, or users, a third party or the public as required or permitted by law (exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).

4. To any other person or entity: Personal Information that you disclose on message boards, chat areas or in direct messages to other uses may be collected and used by third parties without our knowledge or control. We encourage you to use caution when publicly disclosing your Personal Information;

5. If we otherwise notify you and you consent to the sharing of your Personal Information.

Third parties with whom we share Personal Information are bound by all relevant and applicable data protection laws and terms of confidentiality.

Storage and International Transfer of Personal Information

We will generally hold your data on our servers hosted in PRC. However, we may transfer it to our overseas offices elsewhere in the world for the purpose of processing into our database or to any of the people listed in Sharing your Personal Information section above, who may be located elsewhere. If you are located in the European Economic Area (“EEA”) or the UK your personal data may be transferred to countries located outside the EEA and the UK which do not provide a similar or adequate level of protection to that provided by countries in the EEA or the UK. Such transfers will only be made in accordance with applicable data protection laws including where necessary for us to comply with our contractual obligations with you as set on in our Terms and Conditions. We will take all steps reasonably necessary to ensure that any personal information are treated securely and in accordance with this Policy.

Data Security

We take reasonable and appropriate steps to protect your Personal Information entrusted to us and treat it securely in accordance with this Policy. We implement physical, technical, and organizational safeguards designed to protect your Personal Information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. We also contractually require that our IT suppliers protect such information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

Retention and Disposal of Personal Information

Your Personal Information will be stored only for the time period necessary to fulfill the purposes outlined in this Policy, unless otherwise required or permitted by the applicable law. We will not retain Personal Information in any identifiable form when the purpose(s) for which the Personal Information was collected have been achieved and, there is no legal or business need to retain such personally identifiable information. Thereafter, the data will either be destroyed, deleted, anonymized, and/or removed from our systems. We will also require our data processors to do the same.

Your Data Subject Rights

Subject to the applicable law, you have certain rights in relation to the Personal Information we hold about you. Such rights are set out in more detail as below:-

1. Right of Access: You have the right to request that we disclose to you the Personal Information we collect, use, or share about you, as well as information about our data privacy practices. You also have the right to receive a copy of certain Personal Information we process about you.

2. Right to Rectify: You may have the right to correct and/or update any inaccurate or incomplete Personal Information we may hold about you on the User Profile Page.

3. Right to Object or Restrict Processing: You have the right to object to, or opt-out of, certain processing we undertake with your Personal Information. Please note, however, that if we stop processing the Personal Information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the Personal Information, we will try to tell any third party to whom we have disclosed the relevant Personal Information so that they can stop processing it too.

4. Right of Erasure/Deletion: You have the right to delete your account, or remove certain Personal Information about you. We may need to retain your Personal Information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase Personal Information that has been made available publicly on the Services and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the Personal Information or providing links to the Personal Information to erase it too.

5. Right to Data Portability: If you are in an EU Member State, you have the right to receive a copy of certain Personal Information we process about you. This includes the right to ask us to transfer your Personal Information to another organization. You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that Personal Information to another party, with certain exceptions. If you wish for us to transfer such Personal Information to a third party, please contact us for such request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with Personal Information if providing it would interfere with rights of another (for example, where providing the Personal Information we hold about you would reveal information about another person or our trade secrets or intellectual property).

6. Right to lodge a complaint: If you are located in the EU, you also have the right to lodge a complaint about the processing of your Personal Information with your local data protection authority.

Some of these rights can be exercised at your User Profile page. For example, you can correct the Personal Information we have about you, you can withdraw consent for or object to certain processing, you can restrict certain processing and you can delete your account. For any other requests to exercise your privacy rights, please email us according to the contact information listed in Contact Us section below. Please note that to protect the security, confidentiality, and integrity of your Personal Information, we may need to verify your identity before processing your data subject rights. In some cases we may need to collect additional information to verify your identity, such as a government issued ID.

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Services for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.

Sensitive Information

We request you not send to or share with us any sensitive personal information (e.g. information related to racial or ethnic origin, political opinions, region or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).

Children’s Privacy

We will not knowingly collect Personal Information from any person that is not a legal adult, as defined by local law, without insisting that they seek prior parental consent, if such consent is required by applicable law. In the event we use or disclose Personal Information of a person that is not a legal adult, we will seek parental consent pursuant to local laws and regulations in order to protect the person that is not a legal adult.

Links to Third Party Websites

We are only responsible for our privacy practices and our Website, Product and Services. Our Website may contain links to other third-party websites for additional information and convenience. We do not control those third-party websites, endorse or make any representation about them, and are not responsible for their privacy practices. If you follow a link to any of these websites, please check their privacy policies before you submit any personal information to these websites.

Changes to This Statement

We may amend this Policy from time to time to keep it to date with legal requirements and the way we operate the Forum and registrations for it. Please regularly check these pages for the latest version of this Policy. If we make material changes to this Policy, we will inform you by either updating the date at the top of the page or by notifying you on our Website or by email.

Cookies Policy

Our Websites use cookies. Cookies are small text files that are stored on your computer (or internet-enabled device) by websites you visit. Most computers will have their browsers set to automatically accept the use of cookies. Therefore, by using our Websites and not changing your browser settings, you are deemed to accept these cookies and the terms of this Policy. If you do not wish to accept the use of cookies on our Websites, please either change your browser settings or stop using our Websites.

Cookies are widely used in order to make websites work and to improve their efficiency, as well as to provide website usage information to the website owner. Cookies may collect personal information about you. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Cookies also allow us to make the Website more user-friendly by, for example, allowing us to take you to the language site of last use, so that we can give you a better experience when you return to our Website.

Our Website uses three kinds of cookies: strictly necessary cookies, performance cookies and functionality cookies.

1. Strictly necessary cookies

These are essential to enable you to move around our websites and to allow the features of the sites to work correctly. Without these, services you request, such as navigating between pages, cannot be provided.

We use the following strictly necessary cookies on all our websites, unless specified otherwise:

1.Cookies necessary for essential services

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

\n Cookie Name \n	\n Purpose \n	\n Duration \n
\n Uin \n Skey \n s_url \n	\n Check your login status \n	\n Session \n
\n qcmainCSRFToken \n	\n To protect security of your login \n	\n Session \n
\n Owner Uin \n Appid \n	\n Indicate user identity \n	\n Session \n

2. Functionality cookies

These cookies record information about choices you have made and allow us to remember your preferences.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Cookie Name

Purpose

Duration

Intl_language

Language

Intl

To distinguish between international version and Chinese version of the Service and determine site language

180 days

3. Performance/Analytics cookies

These enable us to collect information about how you use our websites, for instance which pages are viewed by visitors most frequently.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

\n Cookie Name \n	\n Purpose \n	\n Duration \n
\n intl_sid \n	\n For user statistics ID \n	\n 365 days \n
\n qcloud_from \n	\n To identify the source of visiting users \n	\n 90 days \n
\n qcloud_visitId \n	\n Analysing website stastics \n	\n Session \n
\n sajssdk_2015_cross_new_user \n	\n To identify new users who are visiting the webpage for the first time \n	\n Until 11:59pm of the same day \n
\n sensorsdata2015jssdkcross \n	\n To identify user,device settings and mode of entering the webpage for the purpose of identifying first time visitors of the website on an annual basis \n	\n \n 2 years \n

Other technologies: Software Development Kits (“SDKs”)

Mobile SDKs are blocks of code used by mobile app developers to enable or enhance various features of a mobile app, which function like cookies. To ensure the safe and stable operation of our WMMF mobile App versions (IOS/ Android), our mobile App versions incorporate SDKs provided and managed by our service providers to help us provide some relevant technical services and collect certain information about the device you use, such as app crash analysis and development. By using our APP, you consent to the processing of information about your device by our service providers in the manner described in their own privacy policy and for the purposes set out as below. We recommend that you check the applicable privacy policies and terms of conditions of such service providers.

For simplicity, this Cookie Policy refers to this SDKs technology collectively as “cookies”.

The type of SDKs used in our mobile App versions is listed as below:-

SDK: Tencent Bugly SDK (IOS SDK, Android SDK)

Service Provider: Shenzhen Tencent Computer System Co., Ltd.

Purposes of use: troubleshoot APP Crash/ ANR, help APP improve stability

Any information collected by the Service Provider is subject to their privacy policies (which can be found at https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56) and terms and use, and for more information, please see their official website: https://bugly.qq.com/v2/index.

Our websites link through to third party websites which may also use cookies over which we have no control. We recommend that you check the relevant third party's privacy policies for information about any cookies which may be used.

You can manage and modify your use of cookies through your browser software or appropriate setting on your mobile device. The settings you make may change your Internet browsing and your conditions of access and use of certain services on the Website that require the use of cookies.

To learn more about cookies and how to manage or delete them, visit allaboutcookies.org or the help section of your browser.

十、Contact Us

1. If you have any questions, concerns or complaints regarding our compliance with this Policy and the data protection regulations, or if you wish to exercise your data subject rights, please contact us at:

Contact Person ： Lu Bin

Department ： Digital Management Department

Email : lu_bin@cmhk.com

Telephone : 86-755-88237095

Address : 13/F, New Times Plaza, 1 Taizi Road, Shekou, Nanshan District, Shenzhen, Guangdong Province, PRC

We will investigate and will attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your data subject rights as quickly as possible and,in any event, within the timescales provided by the applicable data protection laws.

2. In some countries, you may have a right to lodge a complaint with your local data protection supervisory authority. We ask that you please attempt to resolve any issues with us before referring to your local supervisory authority.

个人信息保护政策

生效日：2021年9月18日

更新日：2023年11月14日

招商局能源运输股份有限公司（以下称“招商轮船”、“我们”）尊重并重视您的隐私和个人信息保护。您在使用我们的服务时，我们可能会收集和使用您的个人信息。我们希望通过《个人信息保护政策》（以下称“本政策”）向您做如下的声明。希望您在使用我们的服务前仔细阅读，并确认您已经充分理解本政策的内容，使您可按照本政策的指引做出您认为适当的选择。您使用或在我们更新本政策后继续使用我们的服务，即意味着您同意本政策（含更新版本）内容。

第一部分相关定义

一、相关定义

1. 个人信息：以电子或者其他方式记录的与已识别或者可识别的自然人有关的各种信息，但不包括匿名化处理后的信息；

2. 个人敏感信息：包括但不限于生物识别、宗教信仰、特定身份、医疗健康、金融账户、行踪轨迹等信息、14岁以下（含）儿童的个人信息；

3. 个人信息删除：指在实现日常业务功能所涉及的系统中除去个人信息的行为，使其保持不可被检索、访问的状态；

4. 我们的服务：我们将通过提供线上平台及相关信息化产品（包括但不限于Web官网（“本网站”：wmmhk.com）、H5和APP、小程序、直播间、预约参会、数字藏品ShippingGPT大模型以及随技术发展出现的新形态等线上产品），向您提供一切关于世界航商大会（“大会”）的资讯及与之相关的线上功能，包括但不限于浏览大会内容、大会官宣、嘉宾议程、直播大会、线上会议。

第二部分个人信息保护政策

一、我们如何收集和使用您的个人信息

为了更好地举办世界航商大会平台，实现线上线下的一致性，我们将根据合法、正当、必要的原则，仅收集实现我们的服务所必要的信息。我们亦会根据本政策的约定，为实现我们的服务对所收集的个人信息进行处理。若我们超出本政策说明的目的处理您的信息，我们将再次向您说明，并征得您的事先同意。您可自愿提供您的个人信息，但是如果您拒绝提供个人信息，我们可能无法提供相关服务。以下我们向您逐一告知您在使用我们的服务时会涉及的功能，及为实现功能所需要收集的个人信息和我们处理的方式：

（一）注册与维护账户

1. 账户的创建

当您在使用我们的服务时，可以创建账户，以便我们能够向您提供世界航商大会相关资讯及其他相关功能，包括参加线上会议或论坛、预约线上观看、进入直播间观看直播或参与讨论、接收大会或系统信息、接收参会单位的有关产品或服务推介。在创建账户时，您须提供：姓名、职位、工作单位、电子邮箱、手机号码。您提交的手机号码用于您的注册、日后登录、找回密码时接收验证码，并且作为您与我们指定的联系方式之一，用来接收相关服务通知（包括大会开始的通知）。创建账户并不是必须的，但是如果您拒绝提供上述个人信息，您将无法完成注册和账户的创建，那么您就不能享用一些特定的服务。

2. 账户的找回

如果您的账户遗失，您可以通过手机短信验证并登录，或通过邮箱验证码验证后重置密码。

3. 实现实名认证

当您完成账户的注册并登录后，您可以参与2022年世界航商大会数字藏品抽奖活动，如您领取获赠的数字藏品时或在您的“个人中心”-“我的藏品”界面查看您的数字藏品时，依照相关法律法规规定及监管要求，我们需要您提供：姓名、身份证号码、手机号码以完成实名认证，如果您是海外及港澳台用户，请您联系我们的客服并提供您个人身份证明文件（如港澳居民来往内地通行证、台湾居民来往大陆通行证、台胞证、护照等任一证件照片或扫描件）以完成实名认证。您所提供的个人信息仅用作核实用户信息真实性之目的，为此，您同意并授权我们可能自行或委托第三方向具有认证服务能力和资质的有关身份认证机构（如政府部门等）提供、查询、核对您的前述信息。

进行实名认证过程中和/或实名认证结束后，我们不会存储您所提供的个人信息和/或用于实名认证之外的用途。请注意，您的身份信息属于个人敏感信息，请您谨慎提供，如果您拒绝提供上述个人信息，我们将视为您放弃获赠的数字藏品，您将可能无法使用数字藏品的相关功能及服务，但不影响其他功能与服务的正常使用。

（二）以游客模式浏览

当您浏览本网站时，我们将收集您浏览器发送到本网站的基本技术信息，例如您浏览器的类型和语言、浏览时间、浏览本网站前刚到过的网站地址、IP地址或本网站内的点击流数据（即在本网站内进行的相关操作）等。您浏览本网站时，我们将透过我们的Cookie和其他常用数据等自动数据收集工具收集该等技术信息。此类信息的收集主要是为了改善本网站的功能。下文会列出更多关于Cookie的政策。

（三）调用权限提供线上相关服务

为实现相关服务功能以及提升用户体验，例如，参加或观看我们的在线大会直播、参与论坛、及时通知您各项议程的时间，我们将根据您使用的终端设备向您申请以下设备权限，并仅在您使用的相关功能时向您获取个人信息：

1. 相机/摄像头权限；

2. 相册和存储权限；

3. 麦克风权限；

4. 日历开启权限

5. 通知权限。同时我们也会通过您提供的电子邮箱发送相关的通知邮件。

（四）使用我们的线上其他功能

您使用我们的线上的其他功能，我们需要收集并使用您的个人信息。例如，与我们线上客服联系时可能包含您的姓名、联系方式、公司名称等信息；填写调查问卷收集您的个人信息；观看直播参与线上抽奖活动，当您中奖时，我们会收集您的姓名、电话、收货地址，以便我们能够为您邮寄奖品，如若您不填写提交这些信息，我们将视为您放弃该奖品；或者与我们开展商户合作与服务时，可能需要您主动提交必要的有关信息。这些功能可能需要您提供特定的个人敏感信息，若您主动提供您的个人敏感信息即表示您同意我们按本政策所述目的和方式来处理您的个人敏感信息。

除非法律法规另有规定的，为向您提供连续性、一致化的使用体验，保障服务质量，您通过手机APP终端使用我们通ShippingGPT大模型（&ldquoShippingGPT”）提供的问答对话式人工智能服务过程中，我们将收集您ShippingGPT交互过过程中所输入的文本对话信息，使用这些信息向您输出内容，以提供人机交互服务。您的文本对话信息还会被用来提ShippingGPT的响应速度和质量。请注意，根据具体应用场景，您在使ShippingGPT过程中，您可以自愿向我们提供您的个人信息，并生成相应文本，但是，如您不希望我们收集和处理前述个人信息的，请您谨慎输入前述信息。

（五）名片分享功能

您可以通过我们的服务与其他用户建立联系并分享彼此名片。该功能可能需要您提供特定的个人敏感信息，若您主动提供您的个人敏感信息即表示您同意我们按本政策所述目的和方式来处理您的个人敏感信息。与此同时，您有义务妥善保护自己的个人信息，仅在必要的情形下向他人提供、展示自己的信息。如果您发现自己的个人信息泄露，请立即联系我们。另外，您在使用该功能时，可能会涉及他人的个人信息，请您确认已获得他人的合法授权。

（六）安全保障功能

为了履行维护网络安全义务、提高您使用服务的安全性，确保操作环境安全，预防钓鱼网站、网络漏洞、计算机病毒、网络攻击、网络入侵等安全风险，以预防、发现和调查潜在的违法违规或违反有关服务协议、政策或规则的行为，我们在提供服务时会获取以下信息：

1. 日志信息：我们可能会自动收集相关信息并存储为服务日志信息，包括但不限于设备信息、软件信息、IP地址、服务日志信息、通讯日志信息；

2. 位置信息

（七）收集和使用您的个人信息的特别说明

1. 请您注意，您在使用我们的服务时所提供的所有个人信息，除非您删除或通过系统设置拒绝我们收集，否则将在您使用我们服务期间持续授权我们使用。在您注销账号时，我们将停止使用并删除您的个人信息；

2. 当我们要将您的个人信息用于本政策未载明的其它用途时，或将基于特定目的收集而来的信息用于其他目的时，或我们主动从第三方处获取您的个人信息时，均会事先征求您的同意；

3. 我们处理您的敏感个人信息时，会告知您处理敏感个人信息的必要性以及对您个人权益的影响，并单独取得您的同意；

4. 对于我们根据合法的公开信息从站外采集获得的个人数据，我们不会另外取得您的个人同意，请您注意，对此类公开的个人信息的使用，我们不承担任何责任。

5. 若我们从第三方处间接获取您的个人信息，我们会在收集前明确以书面形式要求该第三方在已依法取得您同意后收集个人信息，并向您告知共享的信息内容，且涉及敏感个人信息时将经过您的事前明确确认，并要求第三方对个人信息来源的合法性和合规性作出承诺，如第三方存在违反行为，我们会明确要求对方承担相应法律责任。同时，我们对个人信息会进行安全加固（包括敏感信息设备、敏感信息加密存储、访问权限控制）。我们会使用不低于我们对自身用户个人信息同等的保护手段与措施保护间接获取的个人信息。

6. 请您注意，您在我们网站上的公共区域或互联网其他地方发布的信息可能被任何一方使用，包括我们。

7. 征得授权同意的例外：

您充分知晓，在适用的法律允许的范围内，以下情形中，我们收集、使用或在合理范围内处理个人信息无需征得您的授权同意：

（1）与国家安全、国防安全有关的；

（2）与公共安全、公共卫生、重大公共利益有关的；

（3）与犯罪侦查、起诉、审判和判决执行等有关的；

（4）出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；

（5）所收集的个人信息是个人信息主体或监护人自行向社会公众公开的；

（6）从合法公开披露的信息中收集的您的个人信息的，如合法的新闻报道、政府信息公开等渠道；

（7）为订立、履行个人信息主体作为一方当事人的合同所必需的；

（8）为维护所提供的服务的安全稳定运行所必须的，例如发现、处置服务的故障；

（9）为合法的新闻报道所必需的；

（10）学术研究机构基于公共利益开展统计或学术研究所必要，且对外提供学术研究或描述的结果时，对结果中所包含的个人信息进行去标识化处理的；

（11）法律法规规定的其他情形。

请知悉，根据适用的法律及在其允许的范围内，若我们对个人信息采取技术措施和其他必要措施进行处理，使得数据接收方无法重新识别特定个人且不能复原，或我们可能会对收集的信息进行去标识化地研究、统计分析和预测，用于我们的网站的内容和布局，以及改进我们的服务（包括使用匿名数据进行机器学习或模型算法训练），则此类处理后数据的使用无需另行向您通知并征得您的同意。

8. 如我们停止提供我们的服务，我们将及时停止收集您的个人信息的活动，将停止运营的通知以逐一送达或公告的方式通知您，并对我们所持有的与已关停业务相关的个人信息进行删除或匿名化处理。

二、我们如何委托处理、共享、转让、公开披露您的个人信息

（一）委托处理

对我们委托处理个人信息的公司、组织和个人，我们会与其签署严格的保密协定，要求他们按照我们的要求、本政策以及其他任何相关的法律法规要求及保密和安全测试来处理个人信息。

（二）共享

除下列情形外，我们不会与任何第三方共享您的个人信息：

1. 在获得您的明确同意或授权或您主动选择的情况下共享。

2. 在法定情况下的共享。我们可能会根据法律法规规定、诉讼争议解决需要，或按行政、司法机关依法提出的要求，对外共享您的个人信息。

3. 与关联公司共享您的个人信息。为便于我们基于关联账号共同向您提供服务，或是保护我方关联公司或其他用户或公众的人身财产安全免遭侵害，在经过您的授权同意后，您的个人信息可能会与我们的关联公司共享。我们只会共享必要的个人信息。

4. 与授权合作伙伴共享。您授权并同意我们可能委托授权合作伙伴为您提供某些服务或代表我们履行职能，我们仅会出于本政策所述的合法、正当、必要、特定、明确的目的共享您的信息。我们将在数据共享前对授权合作伙伴进行数据安全能力及数据共享风险评估，并将通过协议约束其只能接触到为其履行职责所需的信息，且我们不得将您的个人信息用于其他任何目的。如需要超出共享目的使用您的个人信息，我们将要求其另行遵循您的明确同意。

4.1 为保障本网站APP版本的安全稳定运行，本网站APP版本部分功能/服务需要由合作伙伴共同为您提供，如APP奔溃分析，为此本网站APP版本集成了由授权合作伙伴提供的软件开发包（以下简称“SDK”）。如您在本网站APP版本上使用这类由合作伙伴提供的服务时，您同意由其收集和处理您的信息。前述合作伙伴处理个人信息的行为应遵守其自身的个人信息保护政策，为了最大程度保障您的信息安全，我们建议您在使用此类服务前先行查看其个人信息保护政策。

目前本网站APP版本集成的授权合作伙伴的SDK列明如下，您可以通过列表中提供的链接或者路径查看第三方的数据使用和保护规则，请注意，合作伙伴的SDK可能由于版本升级、策略调整等原因导致其个人信息处理类型发生变化，具体以其公示的官方说明为准。

SDK产品/类型：腾讯 Bugly SDK (Android端、IOS端）；

联系地址：广东省深圳市南山区粤海街道麻岭社区科技中一路腾讯大厦35楼；

功能类型：统计分析；

使用目的：排查APP奔溃问题/ANR状态，帮助APP提升稳定性；

使用场景：启动APP时、捕获到APP奔溃时；

共享方式：SDK本机采集；

敏感系统权限：无；

涉及的个人信息类型：Android端：手机型号、手机品牌、Android系统版本、Android系统api等级、厂商系统版本、cpu架构类型、设备是否root、磁盘空间占用大小、sdcard空间占用大小、内存空间占用大小、网络类型、应用当前正在运行的进程名和PID；

IOS端：设备型号、操作系统版本、操作系统内部版本号、wifi状态、cpu属性、内存剩余空间、磁盘空间/磁盘剩余空间、运行时手机状态(进程所占内存、虚拟内存等)、idfv、是否越狱、地区编码；

个人信息保护政策/官网链接：个人信息保护政策：https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56；官网链接：https://bugly.qq.com/v2/index；

5. 为了向您提供数字藏品相关服务，您授权并同意我们向1872数藏平台的运营管理者招商局金融科技有限公司、数字藏品技术支持合作方共享您创建账户时所提供必要的个人信息，即姓名、电子邮箱、手机号码。

（三）转让

我们不会将您的个人信息转让给任何公司、组织和个人，但以下情况除外：

1. 在获取您的明确同意的情况下转让；

2. 在各公司发生重组、合并、分立、收购、资产出售或破产清算情形或其他类似情形时，如涉及到个人信息转让，我们将告知您接收方的名称和联系方式，并要求接收方采用与本政策相同或更高的标准和要求对您的个人信息进行处理和保护，否则我们将要求接收方重新向您征求同意。

（四）公开披露

我们仅会在以下情况，公开披露您的个人信息：

1. 获得您明确同意后；

2. 基于法律的披露：在法律法规、司法程序或政府主管部门强制性要求的情况下，我们可能会公开披露您的个人信息而无需取得您的明确同意。

特别提醒：对于公开披露您的个人信息，我们会在收到公开披露要求或申请后第一时间审慎审查其正当性、合理性、合法性，并在公开披露时和公开披露后采取合理可行范围内最严格的个人信息安全保护措施和手段对其进行保护。

（五）事先征得您授权同意的例外：

以下情形中，共享、转让、公开披露您的个人信息无需事先征得您的授权同意（或如果根据适用的法律我们需就以下情形事先征得您的同意，而您使用或继续使用我们的服务，您应视为已给予该等所需的授权同意）：

1. 与国家安全、国防安全相关的；

2. 与公共安全、公共卫生、重大公共利益相关的；

3. 与犯罪侦查、起诉、审判和判决执行等相关的；

4. 出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；

5. 个人信息主体自行向社会公众公开的个人信息；

6. 从合法公开披露的信息中收集个人信息的，如合法的新闻报道、政府信息公开等渠道

7. 法律法规规定的其他情形。

三、信息的存储

（一）信息存储的期限

我们保留您的个人信息，以便您能够继续使用我们的服务，前提是该保留是为了实现本政策所述的相关目的，或为了符合法律法规要求，或为了实现我们另行告知您的其他目的。我们对您的个人信息的保留时间，取决于信息使用目的。在您的个人信息超出保留期间后，除法律法规对于特定信息保留期限另有规定外，我们会对您的信息进行删除或做匿名化处理。

（二）信息存储的地域

我们会按照法律法规规定，将收集的用户个人信息存储于中华人民共和国境内。目前我们不会跨境传输或存储您的个人信息。将来如需跨境传输或存储的，我们会事先获得您的明确授权同意，并将按相关法律法规要求进行传输和存储。

四、信息安全

（一）安全保护措施

我们努力为您的信息安全提供保障，以防止信息的泄露、丢失、不当使用、未经授权访问和披露等。我们已采取符合业界标准的安全防护措施，包括技术保护手段、管理制度控制、安全体系保障等诸多方面，以确保您的个人信息保护处于合理的安全水平。例如，我们会使用加密技术提高个人信息的安全性，在您的浏览器与服务器之间交换数据时受SSL协议加密保护，我们对我们的网站提供HTTPS协议安全浏览方式；我们会使用受信赖的保护机制防止个人信息遭到恶意攻击；我们会部署访问控制机制，尽力确保只有授权人员才可访问个人信息。

（二）安全事件处置措施

如果我们的物理、技术或管理防护设施遭到破坏，导致信息被非授权访问、公开披露、篡改或毁坏，导致您的合法权益受损的，我们会及时启动应急预案，采取合理救济措施，以尽可能降低对您个人信息和其他权益的影响。在不幸发生个人信息安全事件后，我们将按照法律法规的要求及时以推送通知、邮件、电话等形式告知您事件的基本情况和可能的影响、我们已采取或将要采取的处置措施和补救措施、您可自主防范和降低风险的建议。如果难以实现逐一告知，我们将采取合理、有效的方式发布公告。

（三）您也应该保护您的账户安全

我们强烈建议您在使用我们提供的网站服务时不要使用非我们推荐的通信方式发送给您的信息，也请您使用复杂密码，协助我们保护您的账户安全。请注意，您在使用我们服务时自愿共享甚至公开分享的信息，可能会涉及您或他人的个人信息甚至个人敏感信息。请您更加谨慎地考虑，是否在使用我们的服务时共享甚至公开分享相关信息。

五、您如何行使您的个人信息权利

在您使用我们的服务期间，为了让您更便捷地访问、删除、更正您的信息，同时保障您终止有关个人信息使用的同意或注销账户的权利，我们在我们的服务上提供了相应的操作设置，您可参考以下的指引进行操作：

（一）查阅、访问、查询、更正、补充和复制您的个人信息

您有权查阅、访问、查询、更正、补充、复制您的个人信息。您可以通过以下方式自行进行：进入我们的网站，进入个人中心，即可查阅、访问、查询、更正、补充、复制个人资料以及个人账户相关信息。如对行使上述权利方面有任何问题，请通过本政策披露的联系方式与我们联系。

（二）删除您的个人信息

在以下情形中，您可以联络我们提出删除个人信息的请求：

1. 如果我们处理个人信息的行为违反法律法规；

2. 如果我们收集、使用您的个人信息，却未征得您的明确同意；

3. 如果我们处理个人信息的行为严重违反了与您的约定；

4. 如果您主动注销了账户。

当您或我们协助您删除相关信息后，因为适用的法律法规和安全技术限制，我们可能无法立即从备份系统中删除相应的信息，我们将安全地存储您的个人信息并限制对其的任何进一步的处理，直到备份可以清除或实现匿名化。

（三）改变您授权同意的范围

基于您同意授权我们处理您的个人信息的，您有权撤回该同意并改变个人信息授权范围。您可以通过以下方式重新勾选您的同意授权：进入我们的网站，进入个人中心，即可重新勾选您对个人信息的授权使用范围。

个人撤回同意，不影响撤回前基于个人同意已进行的个人信息处理活动的效力。

（四）注销您的账户

您随时可注销此前注册的账户。您可以自行登录您的账户，在个人中心界面点击进入账户安全界面，在账户安全界面点击注销账户按钮进行账户注销，请点选同意注销协议便可完成注销。请您理解，一旦您注销账户，将无法继续登录该账户，我们将删除有关您账户的一切信息（包括您的数字藏品）或对您账户的一切信息进行匿名化处理，但法律法规另有规定的除外。因此请您谨慎操作。

（五）限制自动化决策

在某些功能中，经过向您告知并取得同意后，我们可能仅依据信息系统、算法在内的非人工自动决策机制做出决定。如果您认为这些决定显著影响您的合法权益，您有权通过本政策披露的联系方式要求我们做出解释。

（六）响应您的上述请求

为保障安全，您可能需要提供书面请求，或以其他方式证明您的身份。我们可能会先要求您验证自己的身份，然后再处理您的请求。

此外，在适用的法律规定或允许的范围内，如果您的请求直接涉及国家安全、国防安全、公共卫生、犯罪侦查等和公共利益直接相关的事由，或者可能导致您或者其他个人、组织的合法权益受到严重损害，或者基于我们履行法律法规规定的义务相关的情形，或者有充分证据证明您存在主观恶意或滥用权利，或者响应您的请求将导致您或者其他个人、组织的合法权益受到严重损害的，我们将无法响应您的请求。

六、未成年人的个人信息

我们十分重视对未成年人的个人信息保护。原则上，我们的服务主要面向成年人。根据相关法律法规的规定，若您是十八周岁以下的未成年人，在本网站提交个人信息和注册使用本服务前，应事先取得您父母或法定监护人的书面同意。如果我们发现自己在未事先获得可证实的父母同意的情况下收集了未成年人的个人信息，则会设法尽快删除相关数据。

七、我们如何使用Cookie和同类技术

（一）Cookie

为确保本网站正常高效运转、为您获得更轻松的访问体验，我们有时会在您的设备终端/系统上存储名为Cookie的小数据文件。Cookie会帮助您在后续使用我们服务时调用您的信息，简化您填写个人信息(例如登录等)的流程。

我们不会将Cookie用于本政策所述目的之外的任何用途。您可根据自己的偏好管理或删除Cookie。您可以清除计算机或移动设备上保存的所有Cookie，您有权接受或拒绝Cookie。大多数浏览器会自动接受Cookie，通过使用本网站而不更改您的浏览器设置，您将被视为接受这些Cookie和本政策条款，但您通常可根据自己的需要来修改浏览器的设置以拒绝Cookie;另外，您也可以清除软件内保存的所有Cookie。但您可能因此无法完全体验我们某些便捷性的服务功能。

以下列出我们使用的Cookie类型，主要分为绝对必要的Cookie，功能Cookie和分析/性能Cookie。因此当您访问本网站时，我们会根据您的选择使用Cookie。

1. 绝对必要的Cookies

网站运行离不开这些Cookies且您不能在系统中将其关闭。通常仅根据您所做出的操作（即服务请求）来设置这些Cookies，如设置隐私偏好、登录或填充表格。您可以将您的浏览器设置为阻止或向您提示这些Cookies，但可能会导致某些网站功能无法工作。

uin,skey,s_url:检查您的登录状态访问网站期间
qcmainCSRFToken:保护您的登录安全
OwnerUin:识别用户身份
Appid:识别用户身份

2. 功能Cookies

这些Cookies允许提供增强功能，如确定本网站语言。如果您不允许使用这些Cookies，则可能无法实现部分或全部功能的正常工作。

\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Cookie名称

使用目的

使用期限

intl_language

Language

Intl

确定网站语言

180天

3. 分析/性能Cookies

这些Cookies是可选的。用于记录访问者对网站的使用方式，例如最常访问的页面，以及是如何访问到我们网站的。这些Cookies收集的信息仅用于提升本网站访问者的使用体验。这些Cookies收集的所有信息都是以数据汇总的形式呈现，因此是匿名的。如果您禁用这些Cookies，我们将无法了解您何时访问了网站，也将无法监测网站的性能。

intl_sid,用户统计,365天
qcloud_from,识别访问用户的来源,90天
qcloud_visitId,分析网站统计数据访问网站期间
sajssdk_2015_cross_new_user,识别首次访问本网站新用户直到访问当天23：59
sensorsdata2015jssdkcross,识别用户、设备及进入网页的方式，以便识别每年首次访问网站的用户,2年

（二）Cookie同类技术

除Cookie外，我们还会在本网站上使用网站信标和像素标签及其他同类技术。

八、链接的网站

我们可能会提供不受招商轮船控制且不在本政策声明范围内的第三方网站和服务的链接。我们建议您查看您访问的第三方网站上发布的隐私声明。

目前，我们会在本网站和我们的软件嵌入以下第三方代码和/或插件：

腾讯会议,为了让您参与大会的线上会议或论坛您注册账户时提交的个人信息
直播间,为了让您观看大会直播、发表评论、参与直播互动环节包括但不限于抽奖活动、填写调查问卷您注册账户时提交的个人信息，参与直播互动环节提供的个人信息
智能客服,解答您的问题您注册账户时提交的个人信息

九、本政策的更新

我们可能适时会对本政策进行调整或变更，本政策的任何更新将以标注更新时间的方式公布在本网站上，请您定期浏览我们的网站查看本政策。如您在本政策调整或变更后继续使用我们提供的任一服务或访问我们相关的网站的，我们相信这代表您已充分阅读、理解并接受修改后的个人信息保护政策并受其约束。

十、如何联系我们

如果您对本政策有任何疑问、意见或建议，通过以下方式与我们联系：-

联系人：卢斌

联系部门：数字化管理部

邮箱： lu_bin@cmhk.com

电话： 86-755-88237095

地址：中国广东省深圳市南山区蛇口太子路1号新时代广场13楼

我们将尽快审核所涉问题，并在验证您的用户身份后予以回复。